Order support
Need an update on an existing order? Use the tracking button first, then contact us with your order number if you need more help.
Contact JEM Sportswear
Need help with your order?
Get in touch with the JEM Sportswear team for order support, club kit enquiries, design questions or general help. If you are chasing an existing order, use the tracking button first for the fastest update.
Contact usUse the form below and we will get back to you as soon as possible.
Track my orderAlready ordered? Go straight to order tracking for a faster update.
Email directlySend product ideas, logos, order details or club kit questions.
Response timesWe aim to reply as quickly as possible. For order updates, tracking is usually the fastest route.
How we can help
The right place for every enquiry
Whether you are checking on an order, asking about custom kit or sending design references, this page helps direct your enquiry properly.
Custom kit
Ask about teamwear, match kits, training wear, club shops, sizing, pricing and delivery options.
Design help
Send references, logos, colours or rough ideas and we can help shape your design direction.
Contact questions
Before you message us
A few quick answers to help your enquiry reach the right place.
Where can I track my order?
Use the Track my order button on this page. This is usually the fastest way to check the latest order information.
What should I include when asking about an order?
Please include your order number, name, club or team name, product and a brief explanation of what you need help with.
Can I send logos or design references?
Yes. You can email logos, references, sketches or inspiration directly to the email address shown on this page.
Can I contact you about a new team order?
Yes. Use the form and choose Club kit enquiry, then include your sport, products wanted, rough quantity and any design ideas.
Still need help?
Send your enquiry and we will point you in the right direction.
For order updates, tracking is the fastest route. For anything else, send us a message with as much detail as possible and we will come back to you.
FastOrder tracking gives customers a quicker route to delivery updates
DirectEmail support available for designs, club kit and general enquiries
HelpfulOrder numbers and club names help us respond with better information